Privacy Policy

This Privacy Policy explains how It Just Works ("we", "us", or "our"), operated by Paras Negi, collects, uses, discloses, and protects personal information when you visit https://www.itjustworks.click, submit an inquiry, or otherwise interact with our services. We are committed to handling your data responsibly and in line with applicable law, including India's Digital Personal Data Protection Act, 2023 ("DPDP Act") where it applies.

1. Data controller

For the purposes of this policy, the data controller is:

• Business: It Just Works
• Operator: Paras Negi
• Location: Shimla, Himachal Pradesh, India
• Email: hello@itjustworks.click
• Phone / WhatsApp: +91 62399 04315

2. Information we collect

We may collect the following categories of information:

• Contact and inquiry data: name, email address, mobile number, project requirements, and any message you submit through our contact form, popup lead form, email, phone, or WhatsApp.
• Technical and usage data: IP address, browser type, device information, pages visited, referring URLs, session duration, and interaction data collected through analytics tools.
• Communications data: records of correspondence if you contact us directly, including metadata necessary to respond to your request.
• Cookies and similar technologies: as described in our Cookie Policy.

We do not intentionally collect sensitive personal data such as financial account details, government ID numbers, health information, or passwords through this website. Please do not submit such information via our forms.

3. How we collect information

• Directly from you when you complete a form or contact us
• Automatically through cookies, logs, and analytics technologies
• When you click links to third-party services such as WhatsApp

4. Why we use your information

We process personal information for the following lawful purposes:

• To respond to inquiries and provide web development services
• To communicate about projects, proposals, timelines, and support
• To operate, secure, maintain, and improve our website
• To understand website usage and improve user experience
• To detect abuse, spam, fraud, and security incidents
• To comply with legal obligations and enforce our terms

5. Legal bases for processing

Depending on context, we rely on one or more of the following grounds:

• Consent: where you submit a form or accept non-essential cookies/analytics
• Legitimate interests: to operate our business, secure the website, and understand performance, balanced against your rights
• Contractual necessity: where processing is needed before or during a client engagement you request
• Legal obligation: where required by applicable law

6. Analytics and third-party tools

We use the following third-party services that may process personal data:

• Google Analytics (Google LLC) — measurement ID G-P0ZG654EJB
• Microsoft Clarity (Microsoft Corporation) — project ID wugq95ri5t
• Meta Pixel (Meta Platforms, Inc.) — pixel ID 844317661732890. Used to measure our own advertising and site conversions. May receive email and phone from form submissions for attribution matching.
• Sanity.io — content management for blog and portfolio content
• Vercel Inc. — website hosting and delivery
• Email delivery providers — to deliver contact form messages when configured

These providers may process data on servers located outside India. Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law.

7. How long we keep information

• Inquiry records: retained for up to 24 months after last contact, unless a longer period is needed for an active or prospective client relationship
• Client project records: retained as needed for contract performance, accounting, tax, and dispute resolution
• Analytics data:retained according to each provider's default retention settings and our configuration
• Security logs: retained for a limited period necessary to investigate abuse and protect the website

We delete or anonymize personal data when it is no longer needed for the purposes described in this policy.

8. How we share information

We do not sell your personal information. We may share data only with:

• Service providers that help us operate the website and respond to inquiries
• Professional advisers where reasonably necessary
• Law enforcement, regulators, or courts when required by law
• Parties involved in a business transfer, merger, or restructuring, subject to appropriate protections

9. Security

We implement reasonable technical and organizational measures to protect personal information, including HTTPS encryption, access controls, input validation, rate limiting on forms, and security headers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, including the DPDP Act where relevant, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of information no longer needed
• Withdraw consent where processing is consent-based
• Object to or restrict certain processing activities
• Lodge a complaint with a competent data protection authority

To exercise these rights, contact us at hello@itjustworks.click. We may need to verify your identity before responding.

11. Children's privacy

Our website and services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

12. Third-party links

Our website may link to third-party websites, including client projects, social media, and WhatsApp. We are not responsible for the privacy practices of those third parties. Review their policies before submitting information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Material changes will be posted on this page. Continued use of the website after changes become effective constitutes notice of the updated policy.

14. Contact

For privacy questions, requests, or complaints, contact:
It Just Works
Email: hello@itjustworks.click
Address: Shimla, Himachal Pradesh, India